Cancellation & Refund Policy – Pattaya Floating Market

At Pattaya Floating Market, we are committed to offering a seamless and transparent ticket booking experience. This policy provides clear guidelines for cancellations and refunds for bookings made through our official website, https://floatingmarketpattaya.com.

1. General Cancellation Policy

  • Advance Notice: Cancellations must be made at least 48 hours prior to your visit to qualify for a refund.
  • Cancellation Requests: To request a cancellation, please email [email protected] with your full booking details, including your name, booking reference, and reason for cancellation.
  • Pembatalan Terlambat: Cancellations within 48 hours of the visit date are non-refundable, except for emergencies at the discretion of Pattaya Floating Market.

2. Non-Refundable Tickets

  • Promotional Tickets: Some tickets, including those with special promotions or discounts, may be non-refundable. This will be indicated during the booking process, so please review all ticket terms before purchase.

3. Refund Policy

  • Eligibility: Refunds will be provided for cancellations made within the 48-hour advance notice window.
  • Processing Time: Refunds are processed within 7-14 business days after confirmation.
  • Method of Refund: Refunds are issued to the original payment method used during the booking.

4. No-Shows and Same-Day Cancellations

  • Policy: No refunds will be issued for no-shows or cancellations made on the day of the scheduled visit.

5. Rescheduling Policy

  • Rescheduling: Requests to reschedule must be submitted at least 48 hours in advance and are subject to availability. Rescheduled bookings follow the same cancellation policy as the original.

6. Cancellations by Pattaya Floating Market

In the unlikely event that Pattaya Floating Market must cancel your booking, you will have the option to:

  • Reschedule your visit at no additional cost.
  • Receive a pengembalian dana penuh, including any related fees.

7. Third-Party Bookings

  • External Vendors: For bookings made via third-party partners, their specific cancellation and refund policies will apply. Pattaya Floating Market is not liable for cancellations or refunds managed through external vendors.

8. Special Considerations

  • Group Bookings & Events: Customized policies may apply for group visits or private events. Refer to the terms provided during booking or contact us for assistance.

9. Contact Information

For further inquiries or support with cancellations and refunds, contact us at:

We strive to respond to all queries within 24 hours.

10. Policy Changes

Pattaya Floating Market reserves the right to amend this policy at any time. Updates will be posted on our website, and it is your responsibility to review the policy periodically.

By booking with Pattaya Floating Market, you acknowledge and agree to this Cancellation & Refund Policy.